In some countries, import supplements must be for your own personal use. Please check with your country's customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order
Our prices do not include taxes and tariffs.You may have to pay import taxes and/or customs duties. You may also be required to pay a handling fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Due to import regulations, some products may not be available for importation in your country. We apologize for any inconvenience. As these regulations change constantly, we highly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
Shipping costs for international packages are based on the weight and size of your order. Simply place items in your shopping cart and select your country and click “calculate” to see your options. You will be given all shipping options and exact costs during the checkout process after you have selected the delivery address for your order. Delivery times are estimates based upon the carrier’s guaranteed delivery date and our daily cutoff time for orders. The delivery estimate takes into account weekends and holidays. Although delivery estimates may vary depending on your country
If for any reason you are unhappy with a product you purchased, you can return the unopened package to us for a full product refund. We will not issue refunds for any return shipping costs. To begin the return process, please email or call us notifying us of your intention and order information. When you mail the product back to us, please include the order’s invoice with the parcel, so we can identify what order it is connected to. You also have the right to cancel and return your order within 14 days, for any reason and with no justification.. We highly recommend that you use a traceable shipping provider
ERRORS IN ADDRESS
Please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, or other delivery issues if an error has been made in the shipping information on your order. However, we work directly with our shipping providers to help resolve address issues where possible. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for any return shipping fees, and we will give you a refund for the merchandise according to our Returns & Refunds Policy.
Please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.
If you refuse an order for any reason, you will still be eligible for a refund according to our Returns & Refunds Policy.. However, we will not be responsible for any return shipping costs.
If Customs removes or damages a product(s) during the course of an inspection or delivery delay of any kind, you’ll need to contact them directly to file a damage or loss claim. We are unable to speak to customs on your behalf. Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs. In the event that the order is returned back to our warehouse in an undamaged and resalable condition, we will issue a refund according to our Returns & Refunds Policy.. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.
It is an unfortunate but occasional problem with customs transits that a small percentage of parcels will randomly be selected and held for additional inspections and/or analytical testing. Perhaps 4% - 5% of shipments will be held for up to several weeks while those parcels are sent to the labs for analytical testing of the contents. We really have no control over such delays when they occur. It is a terrible inconvenience when these extended delays happen. It is also unfortunate that the only thing we can do is to wait patiently for your parcel to be delivered to you or returned to us. If your order is returned to us in this manner, we will give a refund according to our Returns & Refunds Policy. However if your order is not returned back to us, then we will be unable to issue a refund.
IMT D.O.O. cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from IMT D.O.O. you agree to our policies above. IMT D.O.O. reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.